Commercial pest control isn't residential pest control with a higher invoice
Different regulatory framework, different documentation, different stakeholder structure, different methods. Most companies treat it as the same — that's why their commercial accounts churn every 18 months.
We took the same operational discipline that built our residential reputation — find the source, seal the entry, then treat; photo report inside 30 minutes; no auto-renewal contracts — and built a commercial program around it. The difference between a commercial scope and a residential scope isn't just the unit price. It's the regulatory documentation framework (BC Integrated Pest Management Act licensing, BC Pest Control Products Act application records, Vancouver Coastal Health Authority + Fraser Health Authority audit support, HACCP + AIB compliance for food-handling clients), the multi-stakeholder structure (operator + property management + tenant + auditor), and the depth of source-tracing required when the financial impact of a failed treatment is a Health Authority closure or an audit failure.
We don't bid on race-to-the-bottom commercial contracts. Most commercial accounts that churn every 18 months are churning because the previous provider was selling a low monthly rate against minimum-effort visits — show up, spray a perimeter, sign the log, leave. We sell structured programs with documented diagnostics, IPM-led intervention, and the source-tracing depth that actually keeps populations from re-establishing. Our pricing reflects that. Our retention reflects that.
Vancouver verticals we serve
- Restaurants + cafés + food service — Yaletown, Mount Pleasant, Commercial Drive, Main Street, Robson, Granville, Gastown, Chinatown, Strathcona, Kerrisdale, Kitsilano. German cockroach + Norway rat + American cockroach + fruit fly + small fly programs.
- Hotels + serviced apartments — downtown core, West End, Yaletown, Coal Harbour. Bedbug response programs (heat + chemical), cockroach + rodent monthly maintenance, discreet protocols for guest-facing situations.
- Food production + commissary kitchens + ghost kitchens — Mount Pleasant Industrial, Marine Gateway, East Vancouver industrial. HACCP + CFIA + BCCDC-aligned documentation.
- Healthcare — clinics, dental offices, pharmacies, long-term care, residential care. IPM-only protocols (no broadcast pesticides in patient-facing spaces), pharaoh ant + cockroach + rodent specialty programs.
- Multi-family property management — strata + rental property management portfolios, building-level coordinated treatment, tenant communication support, BC Residential Tenancy Act compliance documentation.
- Retail + grocery + warehouse — stored product pest programs, grain + flour beetle programs, Indian meal moth, German cockroach loading-bay control.
- Schools + childcare — K-12 + daycare facilities, IPM-required protocols under BC educational facility guidelines.
Our Vancouver commercial program structure
Diagnostic-first, IPM-led, source-trace-required, monthly structured. Not a perimeter-spray-and-sign-the-log program.
Initial diagnostic + IPM plan
Full facility audit on initial engagement. Conducive conditions inventory (sanitation gaps, structural gaps, equipment harborage, drainage issues). Existing pest activity baseline (live observation + monitor placement + 30-day activity log review where prior records exist). Documented IPM plan written to your facility, your regulatory framework, and your business continuity priorities.
Source-tracing intervention
Before product, source. For German cockroach in mixed-use buildings we trace to the source kitchen, even when that source isn't your account. For Norway rats in commercial back-of-house we trace exterior bait station hits to source burrows + city sewer access points. For fruit fly + small fly we trace to the drain or substrate generating the population. Treatment without source identification is whack-a-mole.
IPM-led treatment + recurring service
Gel bait + IGR for cockroaches (no broadcast pyrethroid in active food-handling areas). Mechanical trapping + perimeter exclusion for rodents. Targeted residual for stored-product pests. Monthly structured visits with documented log review, monitor count + location updates, and conducive-conditions re-assessment. Frequency tuned to facility risk + activity profile.
Documentation that survives an audit
Every visit: applicator BC IPM license number, products applied (PCP registration number, active ingredient, application rate, location), monitors checked + activity log, conducive conditions identified + assigned to correction owner, photo report. Audit-ready records retained for 3 years. We're regularly the contractor on file for properties facing Vancouver Coastal Health, Fraser Health, AIB, SQF, BRCGS, and HACCP audits.
No contract trap — even on commercial accounts
Our commercial pricing is monthly, no minimum term, no auto-renewal, no cancellation fee. The single biggest source of commercial pest control complaints in our industry is the multi-year auto-renewing contract that locks operators into providers who stopped showing real effort six months in. We refuse to run that play. If you're not getting value, you cancel — no fight, no fee, no friction.
What this means in practice: we have to earn the account every month. The structured monthly program, the documented diagnostics, the source-tracing depth, and the audit-ready records aren't sales theatre — they're how we keep the account. Our commercial retention is meaningfully above industry average specifically because we're not relying on a contract clause to keep clients.
Vancouver commercial pricing structure
Commercial pricing is custom-quoted to facility size, vertical, and required visit frequency. The ranges below give a starting reference for the most common Vancouver scopes.
| Account type | Typical monthly | Visit frequency |
|---|---|---|
| Single-location restaurant or café (under 2,500 sq ft) | $179-$249 | Monthly, with on-call response inside 24 hours. |
| Multi-location restaurant group (per location) | $149-$199 | Monthly, with portfolio reporting + multi-location program oversight. |
| Boutique hotel / serviced apartment building | $349-$649 | Monthly base + bedbug + cockroach response on-call. |
| Food production / commissary | $549-$1,200 | Bi-weekly or weekly depending on HACCP requirements + facility risk. |
| Healthcare facility (clinic / pharmacy / dental) | $199-$399 | Monthly, IPM-only protocol, no broadcast pesticides. |
| Multi-family property management portfolio | Custom quote | Per-building monthly base + on-call unit response. BC RTA documentation included. |
| Retail / grocery (per location) | $249-$549 | Monthly + quarterly stored-product pest deep-inspection. |
| K-12 school / childcare | Custom quote | BC educational facility IPM-only protocol, monthly or quarterly. |
Initial diagnostic + IPM plan is included on initial engagement at no additional cost. Bedbug + heat treatment + emergency response are quoted separately on a per-event basis.
Regulatory + audit framework
We hold and operate under the following BC and federal regulatory frameworks:
- BC Integrated Pest Management Act — structural pesticide applicator license required for all commercial application work in the province. Our technicians carry current certification; license numbers are on every report.
- Federal Pest Control Products Act + Pest Management Regulatory Agency (PMRA) registration — every product we apply is PCP-registered for the use we apply it to. Off-label application is a regulatory and ethical bright line we don't cross.
- Vancouver Coastal Health + Fraser Health Authority — we're regularly the contractor on file for food-service operations facing health inspection. Our documentation is built to support inspection responses without additional preparation work on your end.
- HACCP + AIB + SQF + BRCGS — for food production accounts, our documentation aligns with the major food safety auditing frameworks. Audit prep is part of our monthly program, not a separate billable.
- BC Residential Tenancy Act — for property management portfolios, our documentation supports landlord obligation discharge under the RTA bedbug + pest treatment requirements.
