Find the source. Seal the entry.
Most pest companies in Delta + Surrey skip step one. They show up with a sprayer, treat the symptom, leave. Three weeks later the structure repopulates from the same untouched entry point and the maintenance contract pays out. Our method is built around the order in the title — and around the rule that no Wild Pest job ends until you've seen the photo report.
The order isn't a slogan. It's the job.
- 01
Find the source
We inspect the full structural perimeter — roof line, soffits, foundation, utility penetrations, crawlspace, attic — to locate the entry point and the active harbourage. Not just the pest.
Most callbacks across the BC pest industry happen because the source was never identified — the technician treated the symptom (the visible rat, the wasp nest, the ant trail), collected the cheque, and walked away. Three weeks later the structure repopulates from the same untouched entry point. We don't write a quote until we've identified the entry and the harbourage. If we can't find them, we say so on the report and recommend further investigation — we won't fake a fix. The inspection runs against a fixed 25-point list — twelve points outside, eight inside, five on conducive conditions — published in full for the customer's benefit.
See the 25-point checklist - 02
Seal the entry
Every entry point identified in step 1 gets sealed with industrial-grade materials. 19-gauge hardware cloth at vents, closed-cell foam in cavities, aluminium flashing on roof lines, vent caps on roof penetrations.
Sealing is mandatory on every Wild Pest job. Not an upsell, not a separate visit, not a recommendation we hand off to a handyman. Materials we will not use: foam-only seals on rodent entry points (gets chewed), expanding foam in vents (blocks ventilation, fails inspection), steel wool with no caulk (rusts and falls out within a season). The materials we do use are documented in your photo report so a future tech — ours or anyone else's — can verify exactly what was installed.
- 03
Then treat
Only after the source is found and the entry is sealed do we treat the active population — with BC IPM Act-compliant materials matched to the species and the structure.
Treatment without sealing is a maintenance contract: the structure keeps re-invading, the technician keeps coming back, the cheque keeps writing itself. Treatment after sealing is a bounded problem: the population inside is finite, no fresh animals are entering, and the work has a defined end. This is why our 60-day return guarantee is actually defensible — and why, when callbacks happen, we don't just re-spray.
- 04
You see the photo report
Within 30 minutes of finishing the job, you receive a photo report: every entry point sealed, every harbourage treated, every material used, with annotated images and locations.
Two reasons. First — accountability. You can verify the work without crawling into the attic. The before/after photos make the work legible. Second — return-visit context. If you ever invoke the guarantee, the next technician walks in with a complete record of what was done, which means they're diagnosing the gap, not re-diagnosing the original infestation. Most pest companies will tell you what they did. We show you.
- 05
If pests return — we redesign
Callbacks under the 60-day guarantee trigger a fresh diagnosis. Not a re-spray of the same materials. If the original plan didn't hold, the original plan was wrong.
We run the inspection again. We identify what was missed. We seal what wasn't sealed and treat what wasn't treated. The customer pays nothing for the second visit. This is the operational non-negotiable that makes 'no contracts, cancel anytime' actually safe — without recurrence accountability, a no-contract guarantee is just a slogan.
Same-day response across Delta + Surrey.
Photo report within 30 minutes of the job ending. 60-day return guarantee. No contracts. Cancel anytime.
Quiet differences a national chain cannot copy without restructuring.
Not features. Operating choices — each one something a franchise paying technicians by job count, routing through a call centre, or reporting to shareholders cannot do without re-architecting the way it makes money.
- 0125-point structural inspection
Every visit, before any treatment is considered. Twelve points outside, eight inside, five on conducive conditions.
- 02Photo report within 30 minutes
Bound to the property address, transferable when the home sells. The next technician sees what was done — without re-diagnosing.
- 03Direct cell line to your technician
For thirty days after the visit. Not a call-centre routing tree, not a ticket queue. The same number that did the work.
- 04Same technician on every callback
Diagnostic continuity, not a fresh stranger holding a clipboard. The reason callbacks resolve faster than the industry baseline.
- 05Salary, not commission
Your technician earns the same whether or not they find a second problem. There is no upsell incentive to discover one.
- 06Service area capped at Delta + Surrey
We refuse work outside our coverage, even when asked. Depth over breadth is the choice that keeps the local knowledge real.
- 07No post-job marketing
One photo report, one 60-day check-in, then silence unless you call us. No drip emails, no winback campaigns, no quarterly nudges.