Every question, answered.

The Wild Pest is a BC-incorporated, Canadian-owned pest and wildlife management company serving Metro Vancouver. Founded in 2015 by Mo Elfadaly (CEO) and John Mercer (VP Operations & Lead Technician), headquartered in North Delta. Every technician carries a BC Structural Pesticide Applicator licence and every wildlife job is performed under a Wildlife Control Operator credential.

We service all of Metro Vancouver: Vancouver, Burnaby, Richmond, Surrey, South Surrey, White Rock, Delta, North Delta, Ladner, Tsawwassen, Langley, Coquitlam, Port Coquitlam, Port Moody, New Westminster, and Steveston. Plus 10 named Vancouver neighborhoods — Kitsilano, Mount Pleasant, Kerrisdale, Commercial Drive, Yaletown, Gastown, West End, Marpole, Dunbar, and Fairview.

Three structural differences: we publish starting prices for every service (they don't), we name the technician assigned to your job with their BC license number (they don't), and we commit to a measurable same-day response SLA — 60 to 120 minutes depending on area (they don't). We're Canadian-owned and BC-incorporated; Orkin is Rollins-owned (US), Terminix is Rentokil-owned (UK), Abell is Canadian but with franchise operations nationwide.

Yes, fully. Every technician holds a current BC Structural Pesticide Applicator licence under the BC Integrated Pest Management Act. Wildlife work is performed under a BC Wildlife Control Operator credential. The business carries $5 million in general and professional liability insurance with Zurich Canada, and is registered and in good standing with WorkSafeBC. Certificates of insurance and licence numbers are available on request — see /credentials.

The Wild Pest Ltd. was incorporated in British Columbia in 2015 and has been operating continuously since. Founding technician John Mercer has 15 years in the Metro Vancouver pest and wildlife trade, including five years at a national chain before co-founding The Wild Pest.

For a residential home in Metro Vancouver, our published starting prices are: Quarterly Plan $139 per seasonal visit, Rat and Mouse Control from $395, Bed Bug Heat Treatment from $1,200, Carpenter Ant Treatment from $295, Wasp and Hornet Removal from $195, Full-Home Wildlife Exclusion from $2,500. Every price is confirmed before work begins — no surprises, no 'call for quote' runaround.

Three written guarantees on every contract. 60-Day Pest Return Guarantee: if the same treated pest returns within 60 days of a one-time residential treatment, we re-treat at no cost. 3-Year Wildlife Exclusion Warranty: points sealed during full-home wildlife exclusion are warranted for three years — the longest exclusion warranty in British Columbia. Same-Day Response: call by 11am on a business day, on-site same day, or your next treatment is free.

Our instant online estimate via /book is free. An in-person inspection-and-quote visit for a residential single-family home is $95, credited toward any work you book from the visit. Commercial site audits are free for accounts with documented monthly inspection frequency or higher.

Interac e-Transfer, Visa, Mastercard, American Express, and cheque for commercial accounts. Payment is due on completion unless you're on a quarterly plan, in which case we bill quarterly at $139 per visit. Commercial accounts are typically invoiced net-15.

Yes, any time. No cancellation fees, no contract lock-in. Our Quarterly Plan is designed to work only as long as it's providing value — if you ever feel it isn't, we part ways cleanly.

Yes, across most of Metro Vancouver if you call by 11am on a business day. Our target is on-site within 90 minutes in Vancouver, Burnaby, Richmond, and the immediate adjacent municipalities. Outer areas (Langley, Maple Ridge, outer Surrey) may see a 120-minute commit. If we can't hit our stated SLA, the visit is free.

Yes, seven days a week, 7am to 10pm. Weekend response carries the same pricing as weekday — no surge pricing. Statutory holidays: yes for emergency calls only; non-emergency jobs are rebooked to the next business day.

You get a two-hour arrival window when you book, and an SMS when the technician is 15 minutes out. Our vans are unmarked for privacy — we won't advertise a pest problem to your neighbors.

For interior work, we need a responsible adult present. For exterior-only work (perimeter treatments, wildlife exclusion on the roofline), no one needs to be home — we text a completion report with photos the same day. If we arrive and can't access the property, a $95 trip-charge applies.

In order of call volume: Norway rats (Rattus norvegicus) and roof rats (Rattus rattus), carpenter ants (Camponotus modoc), wasps and yellowjackets (Vespula spp., Polistes dominula, Dolichovespula maculata), raccoons (Procyon lotor), Eastern grey squirrels (Sciurus carolinensis), bed bugs (Cimex lectularius), and German cockroaches (Blattella germanica) in commercial kitchens.

Carpenter ants (Camponotus modoc) excavate wood for nest galleries — they don't eat wood like termites do, but they do weaken structural members over time if left unchecked. A single colony active for several years can cause damage requiring thousands of dollars in repair. Treatment targets the satellite colony in your structure and, crucially, the parent colony in a nearby stump or log.

Metro Vancouver saw an 18% year-over-year increase in rat callouts from Q1 2025 to Q1 2026. Three drivers: 2023–2024 construction churn disturbed established burrows, BC's 2023 SGAR ban slowed rodenticide efficacy, and winter 2025–2026 was unusually mild. East Vancouver, Strathcona, Marpole, and New Westminster are seeing the highest concentration.

In Metro Vancouver, 91% of 'termite' calls turn out to be carpenter ants (Camponotus modoc) on inspection. Genuine subterranean termites (Reticulitermes hesperus) exist in BC but are primarily a Fraser Valley and Vancouver Island concern. Quick check: ants have a constricted (pinched) waist and elbowed antennae. Termites have a uniform tube-shaped body and straight antennae. Ant wings are unequal length; termite wings are all equal.

August and early September. Yellowjacket colonies peak in size (up to 5,000 workers) and become aggressively food-motivated as the queen stops laying and workers scavenge. Paper wasps peak slightly earlier in July–August. Bald-faced hornets can be active as late as early October. Nest removal is safest and most effective before peak colony size.

Yes, year-round. Metro Vancouver has consistent bed bug pressure driven by international travel, short-term rental turnover, and high-density housing. Roughly 27% of our bed bug callouts trace back to a trip in the preceding 30 days. The FIFA World Cup 2026 in June-July will meaningfully spike pressure for hospitality operators.

One-way door installed at the confirmed entry point. The raccoon exits for food at night, can't get back in, and is permanently excluded. We check for kits first — BC Wildlife Act prohibits separating nursing females from young, and May through July is kit season in Metro Vancouver. If kits are present, we wait or hand-relocate the family together. No cages, no traps, no relocation to a forest where the animal has a 45% chance of surviving 30 days.

Only with a BC Wildlife Control Operator licence issued under the Wildlife Act (RSBC 1996, c. 488). Killing or relocating raccoons, squirrels, skunks, or bats without the appropriate licence is illegal and subject to fines up to $100,000. Always ask any wildlife company for their WCO licence number before hiring. The Wild Pest carries active credentials; see /credentials.

Between August 16 and October 31. Bats are protected under the BC Wildlife Act and federal Species at Risk Act (species of special concern). Exclusion during maternity season (May 1 to August 15) is illegal because flightless young would be trapped and die. Winter hibernation (November 1 to March 31) is also off-limits. Any company offering bat removal outside August 16 – October 31 is not compliant — avoid them.

Yes, routinely. Our process uses a one-way door at the active den entry with an L-footer (trenched hardware-cloth barrier) installed to prevent re-digging. The skunk (Mephitis mephitis) exits to forage, can't return, and relocates naturally. In 10+ years of Metro Van skunk work, spray incidents from our process are in the single digits. Trapping, by contrast, is spray-prone and usually illegal to relocate in BC.

Every possible entry point on your home — active and potential — sealed with galvanized hardware cloth, flashing, and weather-rated sealants. Roof returns, soffit gaps, chimney caps, plumbing stacks, vent covers, foundation corners. The work is warrantied for three years — the longest exclusion warranty in BC. Starting price is $2,500 for small homes; most full exclusions land between $3,500 and $6,500 depending on roofline complexity.

Yes — commercial is a core specialty. We run HACCP, SQF, and BRC-compliant programs for restaurants, food processors, warehouses, property management, healthcare, and hospitality. Every program includes monthly (or more frequent) inspections with signed service reports, product registration tracking, named-technician continuity, and 24/7 emergency response. See /haccp-pest-control-vancouver for the full pillar page.

Yes. Our HACCP/SQF/BRC programs include monthly inspection logs with Health Canada PCP registration numbers for every applied product, corrective-action reports within 24 hours of any non-compliance finding, a named dedicated technician for account continuity, and a pre-audit walkthrough included annually. Auditors have historically commented positively on the documentation quality.

Monthly commercial programs range roughly from $175 to $2,000 depending on facility size, visit frequency, and audit documentation requirements. A single-location restaurant typically lands between $175 and $400 per month. A food processor requiring weekly inspections with full SQF documentation typically lands between $500 and $2,000 per month.

Yes. Multi-location restaurant groups, property management portfolios, and strata-corporation portfolios are a core commercial segment. We offer standardized documentation across locations, single-point-of-contact account management, and consolidated monthly reporting.

Yes, for active commercial accounts — 24/7 emergency line, on-site within 90 minutes in most of Metro Vancouver. For non-clients, same-day is our target but we prioritize existing contract holders first during peak inspection seasons.

Yes, when applied by a licensed technician following the Health Canada Pest Control Products Act label. Most residential treatments are dry within 30 minutes of application. We explicitly offer snap-trap-only rodent options for households with curious pets, and we use bait stations that are tamper-resistant to children and pets. If you have specific concerns, we'll walk through the products and protocols before any work.

We use Integrated Pest Management (IPM) as our default framework — inspection, exclusion, sanitation, and targeted treatment with the lowest-impact effective product. BC's 2023 ban on second-generation anticoagulant rodenticides (SGARs) aligned with our practices. We do not use SGARs, organophosphates, or neonicotinoid sprays in residential settings. Wildlife work is 100% humane exclusion — no live-trap-and-relocate.

British Columbia banned general-use sale of second-generation anticoagulant rodenticides (SGARs) in 2021 and professional use in 2023. The ban removed brodifacoum, bromadiolone, difenacoum, and difethialone. The policy was driven by documented secondary poisoning of raptors — barn owls, Cooper's hawks, and red-tailed hawks accumulating lethal SGAR doses by eating poisoned rats. The industry shifted to first-generation anticoagulants (multi-feeding) and snap-trap protocols, and to more aggressive physical exclusion.

No, for modern professional pest treatments. Residential interior treatments are applied as targeted crack-and-crevice injections or gel baits — almost no airborne component. Exterior perimeter treatments have a faint residue for roughly 24 hours but no persistent smell. Bed bug heat treatments have no chemical at all.

Three main frameworks. The BC Integrated Pest Management Act governs pesticide application (requires the Structural Pesticide Applicator licence). The Health Canada Pest Control Products Act governs product registration federally (every professional product has a PCP number). The BC Wildlife Act (RSBC 1996, c. 488) governs wildlife removal, requiring a Wildlife Control Operator credential.

In BC, strata corporations are responsible for pest issues affecting common property and the building envelope. Interior unit pests (bed bugs, ants, mice inside a unit) are generally the owner's responsibility under most strata bylaws, with the strata responsible for entry points in the building structure. We service both — per-building strata contracts and individual unit treatments.

City of Vancouver's Standards of Maintenance By-law (Bylaw No. 5462) requires property owners to maintain buildings free of rodent and insect infestations that could spread to neighboring properties. Vancouver Coastal Health enforces food-establishment pest standards under the Public Health Act.

Fastest: our online quote at /book — answer four questions and get an instant estimate plus a booking slot, usually under 60 seconds. Also: call 1-800-BYE-BUGS (1-800-293-2847) toll-free, 7 days a week (a human answers during business hours; voicemail outside of hours returns the call within 30 minutes). Or email [email protected].

Technician arrives in an unmarked van, walks the perimeter and interior, identifies every active and potential pest issue, takes photos, and confirms pricing before any treatment. Interior work (if needed) is performed in areas you're present for. Exterior work is typically independent. You receive a full photo report by email the same day.

A quarterly-plan visit is 45-75 minutes. A rodent inspection and treatment is 90-180 minutes for a single-family home. Bed bug heat treatment is 6-10 hours for a single bedroom. Full-home wildlife exclusion typically takes 1-3 days depending on roofline complexity.

Yes, always. Our technicians are happy to walk through every step of the inspection and treatment with you. Many homeowners want to understand exactly what entry points were found and where baits or traps were set — that's a reasonable request and the documentation on the work is part of the service.