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For Metro Vancouver Homeowners

Every common home pest, solved — transparently.

Residential pest and wildlife control for Metro Vancouver homes. Published pricing on every service, a named technician who shows up when promised, a 60-day pest return guarantee, and a 3-year wildlife exclusion warranty written into the contract — not buried in a footnote.

The homeowner promise

Three commitments, written into every residential job.

Residential pest control in Metro Vancouver has a trust problem. Operators quote low on the phone and double the invoice on the truck. Technicians rotate every visit so no one knows your house. Guarantees are verbal, conditional, and impossible to enforce. We wrote our business around the opposite of all three.

Published pricing — before we book. Every pest on /pricing has a starting price, a typical price range, and a plain-English description of what's included. You'll see the same number on the invoice that you saw on the website.
A named technician — every visit. You get a named primary technician and a named backup. Not a dispatch rotation. The person walking into your home already knows your history, your last finding, and your pets' names.
A 90-minute response SLA — on active infestations. During business hours, we commit to being on-site within 90 minutes for active infestations in Metro Vancouver. Rats in the kitchen, wasps at the doorway, bed bugs discovered at midnight — we don't put you in a queue.
A 60-day pest return guarantee — in writing. If the treated pest returns inside 60 days, we come back and retreat at no cost. It's a line item in your service agreement, not a verbal 'we'll take care of you' that evaporates on re-call.
A 3-year wildlife exclusion warranty — on every exclusion job. When we exclude raccoons, squirrels, rats, or bats from your home, every sealed entry point is covered by a 3-year warranty. Re-entry at any covered point inside that window means we re-seal it free. No arguments, no attempts to blame your roof.
Your top 10 concerns

The ten pests Metro Vancouver homeowners call us about most.

Each card links to the full diagnosis-and-treatment guide for that pest, plus the service page with pricing. If you're not sure which one you have, start with /identify and upload a photo — we'll tell you what it is inside an hour.

Carpenter ants

Sawdust piles at the base of trim. Night-time scratching in wall cavities. Winged swarmers at windows in May.

Rats

Droppings behind the stove. Chewed wiring in the attic. Scurrying in the ceiling between 2am and 4am.

Mice

Droppings in drawers and pantries. A sharp ammonia smell under the sink. A cat that suddenly won't leave the stove alone.

Bed bugs

Bites in lines of three. Rust-coloured spots on the mattress seam. Small dark smears along the headboard.

Wasps & hornets

A paper nest under the eaves. Heavy traffic at a soffit vent. Yellowjackets swarming a picnic or compost bin.

Cockroaches

Nymphs behind the dishwasher. Egg cases in cupboard corners. A musty smell that doesn't go away with cleaning.

Spiders

Heavy webbing around exterior light fixtures. Giant house spiders indoors in September. Egg sacs in the garage.

Silverfish

Paper-eaten book spines. Fish-shaped insects in the bathroom at night. Damage to old family photos in boxed storage.

Raccoons

Heavy thumping in the attic. A torn soffit corner. Raccoon latrines on a flat roof or deck.

Squirrels

Early-morning running across the roof. Chewed fascia boards. A gap opened at a roof-soffit junction.

Call us vs handle it yourself

When to call a professional — and when a Saturday afternoon fixes it.

We don't want your money if you don't need us. Here's the honest breakdown of what a Metro Vancouver homeowner can reasonably handle alone and what almost always makes things worse without professional help.

ScenarioVerdictWhy
A single wasp nest under an accessible eave, early season. DIY-safeDIY-safe with a store-bought aerosol from a distance, if no allergies in the household.
A wasp nest in a soffit, attic, or wall cavity. Call usCall us. DIY foams drive wasps into living space and rarely reach the whole colony.
One or two mice in a clean, dry basement. DIY-safeSnap traps with peanut butter, placed perpendicular to the wall, solve most isolated cases.
Rat droppings, chewed wiring, or activity in the attic. Call usCall us. Rats are a structural issue, not a trapping issue. Exclusion is the fix.
Sugar ants on the kitchen counter. DIY-safeWipe down scent trails, seal food, set gel bait. Usually resolves inside a week.
Carpenter ant sawdust at a door frame, window sill, or exterior trim. Call usCall us. Sawdust means an active nest inside the structure. Sprays don't reach it.
Bed bug bites on one family member, after recent travel. Call usCall us. DIY products scatter the infestation deeper into the structure and make treatment harder.
A raccoon raiding the green bin overnight. DIY-safeSecure the bin with a ratchet strap. If it returns after securing, call us.
Frequently asked

Homeowner questions we answer every day.

How much does residential pest control cost in Metro Vancouver?+
Every pest we treat has a published starting price on our /pricing page — ants from $189, rats and mice from $289, bed bug heat treatments from $1,299, wildlife exclusions from $589. You'll get an itemized quote before we start any work. No surprise invoices, no 'diagnostic fees' layered on, no upsold add-ons mid-job. If your situation falls outside a published range we explain why in writing before we book the visit.
Is your treatment safe for pets and kids?+
Yes. Every product we use is registered under Health Canada's Pest Control Products Act and chosen for the narrowest possible footprint on your household. Bait stations are tamper-resistant and positioned out of reach of pets and small children. Interior treatments are dry-to-the-touch before we leave the site and we walk you through which rooms (if any) to keep pets out of for the first few hours. We use Integrated Pest Management first — exclusion, sanitation, mechanical devices — and reach for registered chemistry only when it's the right tool.
How do I book a home visit?+
Three ways. You can book online through /book and pick a time slot that works for you. You can call us directly at (800) BYE-BUGS and speak to a human — no phone tree, no hold queue. Or you can email [email protected] with photos of what you're seeing and we'll reply within an hour during business hours with a diagnosis and a quote. Most new bookings are scheduled within 24 hours of first contact.
Do you always use chemicals?+
No. The first thing we look for on every residential visit is a non-chemical solution: sealing entry points, fixing moisture issues, removing harbourage, setting mechanical traps, using pheromone monitors. If registered chemistry is needed — for something like a bed bug infestation or a heavy carpenter ant colony — we use the lowest-impact product that solves the problem and we log it on your service report with the full Health Canada PCP registration number. Families with asthma, chemical sensitivities, or newborns get a written low-impact protocol on request.
Can you come today?+
For most Metro Vancouver postal codes the answer is yes. We run a 90-minute response SLA during business hours for active infestations — rats in the kitchen, wasps blocking a doorway, bed bugs found the night before. Same-day bookings after 3pm get scheduled for early the next morning. If we can't get to you same-day we tell you that when you call, not after you've waited.
Do you cover stratas and townhouse complexes?+
Yes. We work with individual strata owners whose council won't engage a building-wide program, and we work with strata councils and property managers directly for common-area contracts. If you own a townhouse or condo and the pest is confined to your unit, we treat your unit. If the issue is building-wide — rats moving through shared walls, carpenter ants nesting in a common envelope — we produce a written report you can bring to your council.
Book your home visit

Your house should be yours again by the weekend.

Book online in under two minutes, or call and speak to a human. A named technician, a written quote, a 60-day return guarantee, and a home that feels like a home again.