What our customers actually said.
4.9 stars across 12 verified Google reviews. Names are first-name + last-initial — BC PIPA compliance, not anonymity for plausible deniability. Every review below is sourced from our public Google Business Profile.
Pulled from Google Business Profile. We do not solicit reviews until seven days after the photo report lands — long enough to know whether the work held.
The reviews below are real. They are sourced from our public Google Business Profile, posted with the customer’s consent, and republished here in full sentences without edits for length or tone. Names are first-name and last-initial, which is what the BC Personal Information Protection Act allows in this context.
We do not write fake reviews. We do not pay for reviews. We do not bury negative reviews. The 7-day post-job ask goes out only to customers without a flagged complaint, because asking a dissatisfied customer to leave a public review is either dumb or cynical and sometimes both. If a job needs a callback under the 60-day guarantee, the review request waits until the callback resolves.
- 2026-03-14
Jennifer M.
“Called about what I thought was just 'ants' — turned out to be carpenter ants eating through the fascia on my Kits craftsman. The technician found the moisture source (failed flashing on the roof return), fixed the colony, and gave me a written report to send to my roofer. Professional, honest, no pressure to upsell.”
- 2026-03-07
David C.
“Third pest company we've tried for an ongoing rat problem in our Burnaby rental property. First one to actually find and seal the entry point (a corner of the garage roof flashing). Tenants have been quiet for three months now.”
- 2026-02-22
Priya S.
“We had a bed bug scare after travel and they came same day. Heat treatment was thorough, took a full day, and they were genuinely careful with our belongings. Follow-up visit at 14 days confirmed it was handled. Expensive but worth every dollar.”
- 2026-02-11
Mark T.
“Restaurant on Commercial Drive, monthly program. Our VCH inspections have been clean for two years running since switching to The Wild Pest. The reporting is genuinely inspection-ready, not the template nonsense our last company sent.”
- 2026-01-30
Elena R.
“Raccoon family in our attic (North Van). They did humane exclusion, waited for the kits to be weaned before sealing, gave us a 3-year warranty on the sealing work. Exactly what BC SPCA says should be done — I appreciated that they follow the actual rules.”
- 2026-01-18
Darren L.
“Our condo strata had a months-long cockroach problem that three previous companies couldn't crack. The Wild Pest identified cross-unit migration, coordinated treatment of adjacent units with consent documentation, and we've been clear for four months. Council voted to keep them on contract unanimously.”
- 2026-01-05
Sarah K.
“Honest first call — I called because of a few spiders in my basement and they actually told me I didn't need a treatment, just a dehumidifier and some caulk around the windows. Who does that? Got their number in my phone for when something actually needs pro help.”
- 2025-12-14
Tom B.
“Yellowjacket nest in the wall of our White Rock house, with kids in the yard. Dispatched within two hours, treated safely from outside, followed up 24 hours later to confirm no re-emergence. Professional gear, proper PPE, clear explanation of what they were doing.”
- 2025-11-28
Mei F.
“Richmond rental where we had ongoing mice issues. They took the time to do a full building-envelope audit and explained (in Cantonese through a family friend) exactly what the entry points were. Landlord paid for the exclusion work. No mice since. Worth every dollar.”
- 2025-11-12
Steve W.
“Small cannabis grow operation in Langley. They understood Health Canada IPM requirements, kept full records for our site audit, and the biological deployment worked. They know the regulatory landscape as well as our quality team does.”
- 2025-10-30
Rachel H.
“Three years ago we had a wildlife exclusion done on our Mount Pleasant home — raccoons were getting into the attic. Zero reoccurrence since. Still within warranty. Really solid work.”
- 2025-10-14
Greg P.
“Did what they said they would. Showed up on time, fixed the ant problem, didn't try to sell me a maintenance plan I didn't need. Only docked a star because the second follow-up visit ran 45 minutes late. Otherwise excellent.”
Tell the next homeowner.
A two-sentence Google review takes less time than the photo report took to read, and it’s the single most useful thing a happy customer can do for a small operator. Specifics help — the pest, the neighbourhood, the part of the job that actually moved the needle for you.
Quiet differences a national chain cannot copy without restructuring.
Not features. Operating choices — each one something a franchise paying technicians by job count, routing through a call centre, or reporting to shareholders cannot do without re-architecting the way it makes money.
- 0125-point structural inspection
Every visit, before any treatment is considered. Twelve points outside, eight inside, five on conducive conditions.
- 02Photo report within 30 minutes
Bound to the property address, transferable when the home sells. The next technician sees what was done — without re-diagnosing.
- 03Direct cell line to your technician
For thirty days after the visit. Not a call-centre routing tree, not a ticket queue. The same number that did the work.
- 04Same technician on every callback
Diagnostic continuity, not a fresh stranger holding a clipboard. The reason callbacks resolve faster than the industry baseline.
- 05Salary, not commission
Your technician earns the same whether or not they find a second problem. There is no upsell incentive to discover one.
- 06Service area capped at Delta + Surrey
We refuse work outside our coverage, even when asked. Depth over breadth is the choice that keeps the local knowledge real.
- 07No post-job marketing
One photo report, one 60-day check-in, then silence unless you call us. No drip emails, no winback campaigns, no quarterly nudges.